In continuation to enhance Trade Facilitation and efficient grievance redressal mechanisms, DGFT has now introduced a facility to contact Senior officials from DGFT Head Quarter (HQ) via Video Conferencing facility.
This VC facility will be effective from 08.11.2023 and will be made available on every Wednesday between 10am to 12 noon. Senior officers from DGFT HQs shall remain present during the VCs to address the matter which could not be resolved by DGFT RAs.
Interested parties may avail the facility by registering on the DGFT portal – www.dgft.gov.in and selecting the “Centralised VC with HQs” option under services.
Apart, from this DGFT already has facility of daily online VC with all RAs of DGFT as well as individual appointments with concerned officers of RAs over VC continues as usual.
You can refer to the detailed Trade Notice No. 32/2023-24 dated 06th November 2023 here:
https://content.dgft.gov.in/Website/dgftprod/f413bf04-28b4-4d0d-947a-b9008d9f7955/Trade%20Notice%20No.32.pdf
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